Terms and Conditions

Please read these Terms and Conditions very carefully. By visiting, browsing, shopping, accessing or otherwise using this website (the “Site”) operated by Industra-Light, you agree to be bound by these terms and conditions

About Industra-Light

We are a full line lighting distributor providing only the highest quality products at competitive prices backed by our easy order and quick shipment programs.
  • All orders are subject to acceptance by Industra-Light.
  • We reserve the right to modify any products without prior notice and without incurring any obligation. Please contact us for any questions on product specifications.
  • We assume no responsibility or liability for the improper installation, selection, use or maintenance of any products sold by us.
  • The terms and conditions as stated are in lieu of any and all other terms and conditions, either expressed or implied, including any warranties of merchantability and fitness for a particular purpose. In no case will Industra-Light be obligated or liable for any indirect, consequential, or incidental damages for breach of these or any other terms and conditions expressed or implied.
  • All published prices are subject to change without notice. We reserve the right to correct any typographical errors.

Placing Your Order

Our business hours are Monday through Friday, 8 a.m. to 5 p.m. Eastern Standard Time. You may place your order on our website anytime, or by calling our toll-free order line, 1-866-944-3113, during our normal business hours. Please check the lamp type, wattage and voltage for your specific application before ordering light fixtures.

Safe and Secure Shopping

Our site uses the latest in 128 bit encryption technology from GoDaddy. With a GoDaddy Web Server Certificate, we can assure you any information sent between us during your checkout process is encrypted or scrambled, making it impossible to intercept or steal. Your browser will indicate a SSL secured session by changing the http to https and displaying a small padlock. You can click on the padlock to view our SSL certificate.

Minimum Order

We do not have a minimum order requirement, however, some items are only sold in case quantities and must be purchased as full cases.

Payment Terms

We accept VISA, Mastercard, Discover and American Express. Your credit/debit card will not be charged until your order is ready to ship. By providing us with your credit card information, you confirm that the card is yours. All credit/debit cards are subject to authorization and validation checks. If the issuer of your card refuses to authorize payment, we will not ship your order to you, and will not be liable for any delay or non-delivery of products. We are not responsible for your card issuer or bank charging you any fees as a result of our processing your credit/debit card payment in accordance with your order.

Pricing

Our website contains a large number of products and it is possible despite our best efforts that there may be an error in pricing on some of the products. We will correct any errors as soon as we become aware of them. If the price displayed on our website differs from the correct price of the product, we retain the right to refuse or cancel any orders placed for product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the purchase price.

Backorders

Due to the popularity of some products, we may not always have an item in stock. We will accept orders for out-of-stock items to ensure that you will be the first to receive the product once it becomes available. If all or part of your order is not in stock, the product will be placed on backorder and shipped when the item is available. You will be notified of items placed on backorder. You may cancel a backorder at any time prior to shipping by calling our Customer Service number at 1-866-944-3113.

Shipping

We offer free shipping on merchandise orders of $500.00 or more within the contiguous 48 states. Order must ship to one location using the carrier of our choice. Additional shipping and handling charges will apply to orders shipping to Alaska, Hawaii, or other locations outside of the continental 48 United States. Expedited shipping is available-please call our toll-free order line, 1-866-944-3113, to place your order and request this service. Additional charges will apply and we do not offer free shipping on any expedited orders. Most orders are shipped via UPS ground. Larger orders, typically greater than 200 lbs., will ship via common carrier, and you will be responsible for unloading at your shipping address. All shipments are F.O.B. origin, and product ownership passes to you when the shipment leaves our factory.

Website orders less than $500.00 will incur a $20.00 shipping charge. Telephone orders less than $500.00 will incur a $20.00 shipping charge.

Shipping lead times

If an order is placed Monday through Friday (except for national holidays) before 12:00 p.m. Eastern Time, every attempt will be made to schedule the order for shipment the same day.

We will choose the most efficient method of shipment to deliver the products to you. There will be an automatic charge of $25.00 to your credit/debit card for any shipment that you refuse delivery of without prior written permission from Industra-Light.

Please note the following:

  • Due to shipper restrictions we cannot deliver to P.O. Boxes.
  • All Shipments are subject to stock availability.
  • We do not ship on Saturdays or Sundays.

Damaged or Incorrect Shipments

Industra-Light will not assume liability for loss and/or damaged freight claims for any shipment. You will be responsible for filing claims directly with the carrier, according to the carrier’s procedure and requirements for filing a loss or damage claim. If your shipment arrives damaged, be sure to make a notation on the carrier’s Bill of Lading before signing for the shipment. All damaged merchandise must be kept in the original cartons for inspection by the carrier, if required.

Any claims involving incorrect or short shipments believed to be Industra-Light’s error must be made within 72 hours of receipt of the order in order to be considered.